FAQ

When are you open?

We are open 7 days a week from 10am to 5pm. And you can shop online 24/7 from all timezones!

Where are you located?

We are located at 104-1551 Johnston St, Vancouver, BC. We are in the Creekhouse Building on Granville Island across from Rogers' Chocolate and The Sandbar Restaurant.

Is parking available?

There is paid parking throughout Granville Island at a rate of $2/hour on weekdays, and $3/hour on weekends and holidays. Parking is free before 11am, and after 6pm.

Do you offer in-store pickup for online orders?

Yes! Be sure to select "Pick Up" at checkout to avoid paying for shipping. We will contact you when your order is ready.

Can I get my order shipped to me?

Absolutely! We ship all over the world. Shipping rates will automatically be calculated when you enter your address at checkout.

Shipping for my item(s) seems too expensive, is there a cheaper option?

Some small and/or flat items can be sent within Canada via Lettermail. If you think your item(s) are eligible for Lettermail shipping, please contact us to put together a custom order for you.

How long does it take for my order to be fulfilled?

We process most orders within 2 business days. If your order is being shipped, please allow for transit time on top of the 2 days to process your order. Estimated delivery times will be shown at checkout. Additional processing times may be required during sales, peak seasons, and holiday closures.

What is your return policy?

 If our products do not meet your expectations, we are happy to accept a return for a full refund. Please contact us within 14 days of receiving your item(s). 

Items must be unopened, in original packaging. Customer is responsible for return shipping. Original shipping costs are not refundable. Returns only apply to regular-priced items. Proof of purchase is required.

Fabric cut to order, all patterns, printed PDF sewing patterns, and gift cards are non-refundable.

If an error has been made with your order, please contact us as soon as you receive your order so that we can make it right!

Do you use metric or imperial measurements?

We cut all of our fabric in meters. If you are used to working with inches and yards, we are happy to help with the conversion.

What is your minimum cut?

Our minimum cut is 0.2m, and we can cut in 0.1m increments.

Will out-of-stock items be restocked?

We frequently restock our notions, batting, and select basics. Most fabric collections and kits will only be available until they sell out. 

Do you offer long-arm quilting services?

We do not offer long-arm quilting services, but conveniently Nick from Mystery Stitch Designs has a studio in the same building as us. Please contact Nick directly to make an appointment.